Commendation: Mr. Richard from Malifax Technology

Posted: January 10, 2009 by ralliart12 in ScratchPad, Technopia
Tags: , , ,

Malifax to the rescue

Malifax to the rescue

Remember the Singnet broadband issue I’d after upgrading to 8mbps plan? And the issue with the CSO failing to deliver on his promise of a 2nd line check followed by a 1-to-1 exchange of modem? & let’s not forget the issue with the 2nd SNBB technician coming late, empty-handed, not performing the 2nd line check as agreed upon, and not swapping a new modem (bcos he didn’t bring anything)?  Well, looks like the technician from 2wire’s parent company, Malifax Technology, is of a more quality nature.

Mr. Richard came to perform the 1-to-1 exchange for me. He was on time, polite, extremely prompt to teach me how to configure/setup the new modem, taught me how to use Singnet’s FTP to test the connection speed of the new modem, chat with me, etc. I meant, a couple of those stuff he had no obligations to perform, but he went ahead with his effort nonetheless. Now that’s service!

I did called up the company to verify his identity and gave the appropriate compliments accordingly. I believe not only must complains about rotten service be publicised, but due credit must also be given when & where deserved.


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